For many shop owners, it’s tempting to focus on boosting car count to increase revenue. But car count alone doesn’t ...

Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement.

To run a "best-in-class" service department, dealers need to understand the importance of the Tech Box, which helps create a ...

Leadership training programs can help employees develop empathy, active listening, and problem-solving skills. When employees ...

This makes understanding customer needs and developing each interaction from initial discovery to post-purchase engagement critical. With a customer journey approach, companies can develop an end ...

Affiliate content. Learn how AI companions in Montana are trained to understand human needs, combining advanced algorithms ...

Geographic segmentation is important if your business has multiple locations or sells to customers globally. It can also help you better understand the needs of different customers who live in ...

Anyone who has had to wait in line at a customer support desk or at a particularly busy grocery store has no doubt come to ...

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.