Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

Co-creation is rising as one of the most powerful strategies for driving innovation, solving complex problems and creating ...

Zscaler ThreatLabz came across malware samples that use a network communication protocol that is similar to RisePro. However, unlike RisePro which has primarily been used for information stealing, ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Researchers have developed a laser-based artificial neuron that fully emulates the functions, dynamics and information ...

New research from EPFL demonstrates that even the most recent large language models (LLMs), despite undergoing safety ...

Experts say that employees should be proactive with AI to stay ahead. The tech can open possibilities for challenging ...

Gemini 2.0 API offers real-time voice, text, and video integration, customizable prompts, and developer-friendly tools for ...

Employee newsletters aren’t strictly business-related only. Here are 25 practical and fun employee newsletter ideas with examples to get the internal communication juices running. Most of them you can ...

Personalized chatbots dating other chatbots on your behalf. AI concierges fielding questions about potential matches.

Insurance claims often demand speed, accuracy, and efficiency. For Michael Cokins, a seasoned insurance claims investigator, ...

The much-hyped Department of Government Efficiency (DOGE) has pledged to identify trillions of dollars of cost cuts from the ...