Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

Struggling with tantrums or big feelings? These tips will help your child build emotional intelligence and thrive emotionally ...

Productivity has never been just about time management. It’s also about managing one’s emotions, writes Israa Nasir.

Generative AI is often linked to creative tasks like art, storytelling, and music composition. However, its use extends ...

According to technology companies that offer AI-enabled emotion recognition software, the answer to this question is yes. But ...

Emotional intelligence (EI) is more than a soft skill—it's a competitive edge in a world where machines rule the data.

Our Vice President, Kashim Shettima, rightly responded to her, reminding her that she is not the first immigrant to rise to ...

Understanding the personalities of the people at work—including your own—can be an asset for leaders. Here, we take a look at neuroticism.

Can artificial intelligence (AI) tell whether you’re happy, sad, angry or frustrated? According to technology companies that offer AI-enabled emotion recognition software, the answer to this question ...

To prepare for an AI-driven future, Zimbabwe and other developing economies must focus on building essential skills and ...