Can NICE's WFM Solution Boost Maxicare's CX and Push the Stock Higher?
NICE helps Maxicare enhance CX with WFM and improve agent efficiency, forecast accuracy and customer satisfaction by 90%, driving better healthcare experiences.
CRN8 小时
T-Mobile Says Sensitive Customer Data Wasn’t Impacted In China-Linked Attack
T-Mobile CISO Jeff Simon said a post Wednesday that ‘our defenses protected our sensitive customer information,’ in the wake ...
ISPs claim their ‘excellent customer service' makes regulation unnecessary
Internet service providers claim their customer service is top-notch, but users tell a different story of poor support and ...
ISPs offer such excellent customer service they don’t need regulating, say ISPs
The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet ...
ISPs say there’s no need for new customer service rules; everything is great
The Internet & Television Association, which says that in order to “attract and retain customers, NCTA’s cable operator ...
The future of customer service is here, and it's making customers miserable
Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...
ISPs say their “excellent customer service” is why users don’t switch providers
Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government ...
CNET2 天
Breezeline Internet Review: Plans, Pricing, Speed and Availability
Decent speeds, simple service terms and cheap rates make Breezeline worth considering, but the price will more than double ...
GitHub5 天
ATT&CK Workbench Frontend
The ATT&CK Workbench is pre-configured to recommend this index in the "add a collection index" interface. More information about collections and collection indexes can be found in the collections ...