Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet ...

In a TikTok, a T-Mobile customer says her brand-new iPhone was not connecting to service right out of the box.

Years ago AT&T email accounts were more commonplace, but what if you have one still and are ready to switch? Can you keep it?

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason. Most customer service careers can be performed from a home office, using the internet and ...

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