Call center services are used in a variety of industries and differ in terms of their coverage, capabilities, and the additional services they provide. Coverage- Coverage categories include dedicated ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

A new 988 Suicide & Crisis Lifeline call center coming to Southern Nevada in six months will improve response times to calls ...

Syntheia (CSE:SYAI) is banking on artificial intelligence (AI) and machine learning to revolutionize the way companies engage ...

The Department of Labor and Industrial Relations is upgrading its system with dedicated phone lines for each of its services ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...